Shipping Policy

Shipping Information

At DutchPosture, our goal is to deliver your order quickly, safely, and reliably. Below you’ll find clear information about where we ship, delivery times, order processing, and shipping costs.

Where We Ship From

All orders are shipped from the Netherlands using trusted European carriers.

Shipping Regions

  • United Kingdom 

At this time, we do not ship to more countries. Additional regions may be added in the future.

Order Cut-Off Time

Orders are processed based on the following cut-off time:

Order cut-off: 4:00 PM (local processing time)

Orders placed after the cut-off time are processed on the next business day.

Handling Time

Before shipment, orders are prepared and packed within:

  • Handling time: 1-2 business days
  • Processing days: Monday to Friday

Orders are not processed on weekends or public holidays.

Transit Time & Estimated Delivery

After your order has been shipped, delivery depends on the destination and carrier.

  • Transit time: 3–8 business days
  • Shipping days: Monday to Saturday

Total estimated delivery time:

  • All destinations: 4–10 business days

Delivery times are estimates and may vary due to carrier delays, holidays, or busy periods.

Shipping Costs

  • Orders under £45£5.75 shipping
  • Orders of £45 or moreFREE shipping

Carriers We Use

We ship using reliable and well-known carriers, including:

  • PostNL
  • DHL
  • UPS
  • DPD

The carrier may vary depending on destination and availability.

Tracking Information

Once your order has been shipped, you will receive an email with:

  • Your tracking number
  • A tracking link
  • Carrier details

Please allow up to 24 hours for tracking updates to become active.

Lost or Damaged Packages

Lost Packages

If your order has not arrived within the expected delivery time, please contact us within 30 days and we will assist you.

Damaged Packages

If your item arrives damaged:

  • Take clear photos of the product and packaging
  • Email us within 7 days

We will offer a free replacement or a refund.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

We cannot be held responsible for failed deliveries caused by an incorrect address provided by the customer.

Returns & Right of Withdrawal (UK)

Under the UK Consumer Contracts Regulations, you have the right to return your order within 14 days of receiving it, without giving any reason.

To be eligible for a return, the product must be unused, in its original condition, and returned in the original packaging.

Once we have received and inspected the returned item, we will process your refund to the original payment method.

Please note that items returned damaged, used, or not in their original condition may not be eligible for a full refund.

Contact Us

Dutch Posture Solutions LTD
Email: service@dutchposture.com
Phone: +31 6 2006 4405
Address: 82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom

Business hours:
Monday–Friday: 09:00–20:00
Saturday–Sunday: 10:00–18:00