Terms & Conditions

Overview

These Terms & Conditions (“Terms”) apply to all purchases, orders, and use of the website dutchposture.com, operated by:

Business hours:
Monday–Friday: 09:00–20:00
Saturday–Sunday: 10:00–18:00

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or purchase our products.

1. About DutchPosture

DutchPosture is an online retailer specialising in posture-support and comfort products.

Our products are not medical devices and do not provide medical advice. They are intended for general comfort and posture support only and are not designed to diagnose, treat, or cure any medical condition.

If you have medical concerns, please consult a qualified healthcare professional.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You have permission from a parent or legal guardian

You agree not to use our website or products for any unlawful or unauthorised purpose.

3. Product Information

We aim to display our products as accurately as possible, including descriptions, images, materials, and specifications.

Minor variations may occur due to screen settings, product updates, or manufacturing changes. All products are subject to availability.

We reserve the right to correct errors in product information, pricing, or availability when necessary.

4. Orders & Acceptance

By placing an order, you confirm that all information provided is accurate and complete.

An order is accepted only once you receive an order confirmation email.

We reserve the right to refuse or cancel orders in cases such as:

• Suspected fraud
• Incorrect pricing
• Stock availability issues
• Violation of these Terms

If an order is cancelled, any payment already made will be refunded in full.

5. Prices & Payment

All prices shown on our website include VAT unless stated otherwise. Shipping costs are displayed during checkout.

Prices may change at any time, but confirmed orders are not affected.

Accepted payment methods include:

• Credit & debit cards
• PayPal
• Klarna or similar payment providers

Payments are securely processed by trusted third-party payment providers. We do not store your payment details.

6. Shipping & Delivery

We ship to the United Kingdom, the EU, and selected international destinations.

Estimated delivery times are shown on the product page and during checkout. Delivery times may vary due to carriers, holidays, or unforeseen delays.

Once your order has been shipped, you will receive tracking information where available.

While we cannot control third-party carriers, we will always assist you in tracking your delivery.

7. Returns & Right of Withdrawal

You have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

For hygiene-sensitive products (such as wearable posture items), returns are accepted only if:

• The product is unused
• The packaging is intact
• The product is in resaleable condition

Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Refunds are processed within 14 days after the returned item has been received and inspected.

8. Product Use & Safety

Our products are not medical devices and are used at your own responsibility. Always follow the instructions provided with the product.

Discontinue use if you experience discomfort and contact us if you have questions.

9. Warranty

All products come with the legal warranty required by applicable consumer law. This means products should perform as reasonably expected.

The warranty does not cover:

• Normal wear and tear
• Improper use or misuse
• Damage caused by incorrect handling
• Unauthorised modifications

10. Third-Party Services

Our website may contain links or tools provided by third parties. We are not responsible for their content, accuracy, or practices.

Use of third-party services is at your own risk and subject to their terms.

11. User Content

If you submit reviews or other content, you grant DutchPosture a non-exclusive, royalty-free licence to use this content for communication and marketing purposes.

Content must not be unlawful, misleading, or offensive.

12. Personal Data

We process personal data in accordance with our Privacy Policy and applicable data protection laws.

13. Prohibited Activities

• Fraud or misuse of the website
• Attempts to breach security
• Use of automated systems or bots
• Uploading harmful software
• Impersonation of others

14. Liability

To the fullest extent permitted by law, DutchPosture is not liable for indirect or consequential damages, or for losses resulting from improper use of products.

Nothing in these Terms limits your statutory consumer rights.

15. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on this page.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the competent courts of England and Wales.

17. Contact

If you have questions about these Terms, please contact us: